Refund policy

1. Returns for Change of Mind

For eligible orders, customers may request a return within 14 days of receiving the item, provided that the item is:

  • Unworn and unused
  • Unwashed
  • Unaltered
  • In its original condition
  • With all original tags attached
  • Free from makeup, perfume, stains, odors, pet hair, or other signs of use
  • Returned with the original packaging where reasonably possible

Please contact us before sending any item back. Unauthorized returns may not be accepted.

Important

Formal dresses may be tried on indoors in a manner similar to trying on clothing in a store. However, items that have been worn outside, washed, altered, damaged, or otherwise used may not qualify for a change-of-mind return, subject to applicable local law.

2. International Returns

Dellacouture ships orders internationally from China.

For approved change-of-mind returns, the return destination may be our designated return facility in China.

Unless applicable law requires otherwise, the customer is responsible for the return shipping cost for change-of-mind returns, including cases such as:

  • Incorrect size selected by the customer
  • Change of mind
  • No longer needed
  • Color preference
  • Personal preference

We strongly recommend using a tracked shipping service and keeping the tracking information until your return has been completed.

Important

International return shipping costs can be significantly higher than domestic return shipping costs. Please contact us before returning your order so that we can provide the correct return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives with a manufacturing defect, significant damage caused before delivery, or an incorrect item, please contact us as soon as possible.

Please provide:

  • Your order number
  • Photos of the item
  • Photos of the packaging, if relevant
  • A clear description of the issue
  • A short video where necessary to demonstrate the problem

Our customer service team will review the issue and determine the appropriate solution.

Our preferred solution: Replacement

For confirmed quality issues, we will generally prioritize a replacement or replacement part, where available, rather than requiring you to return the defective item to China.

This helps avoid unnecessary international return shipping costs and delays.

In many cases, you will not need to return a defective item.

However, if a return, refund, replacement, or another remedy is required under the applicable consumer protection laws in your country, we will provide the remedy required by law.

4. Wrong Item or Wrong Size Sent by Us

If we send you an item that is materially different from what you ordered, such as:

  • Wrong style
  • Wrong color
  • Wrong size
  • Missing major components

please contact us immediately.

After verification, we may offer:

  • A replacement at no additional cost; or
  • Another appropriate remedy required under applicable law.

Where appropriate and permitted by law, you will not be required to return the incorrect item to China.

5. Size & Fit

Please carefully review our Size Guide before placing an order.

Because formal dresses are fitted garments, selecting the correct size is important.

If you are unsure about your size, please contact us before ordering.

Customer-selected incorrect size

If the correct item was shipped but the customer selected an unsuitable size, this is generally considered a change-of-mind/fit-related return, and the customer may be responsible for return shipping costs, subject to applicable local law.

6. Alterations

We strongly recommend trying on your dress before making any permanent alterations.

Items that have been:

  • Hemmed
  • Resized
  • Modified
  • Dyed
  • Reconstructed
  • Otherwise altered

may not be eligible for a change-of-mind return, except where required by applicable law or where the alteration is necessary to remedy a defect.

7. Non-Returnable Items

Subject to applicable consumer law, the following items may not qualify for a change-of-mind return:

  • Custom-made or personalized items
  • Altered garments
  • Worn or washed garments
  • Garments with stains, makeup, perfume, odors, or other signs of use
  • Garments with removed or damaged tags
  • Items damaged after delivery through customer use
  • Items outside the applicable return period

For custom-made or personalized products, legal exceptions and local consumer rights may apply.

8. Refunds

If a refund is approved, it will generally be issued to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

For change-of-mind returns, the amount refunded may be subject to the rules applicable to your country, including applicable rules regarding original standard shipping costs and return shipping costs.

We will not exclude or reduce any refund amount where doing so would violate mandatory consumer protection law.