Terms of service
1. General Information
This website is operated by Dellacouture. Throughout the site, the terms "we", "us" and "our" refer to Dellacouture.
We provide customers with elegant formal dresses, evening gowns, and special occasion dresses through our online store.
By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.
2. Product Information
We make every effort to display our products, colors, sizes, and details accurately.
Due to differences in lighting, monitors, and production batches, slight variations in color or appearance may occur.
Customers are responsible for reviewing product descriptions, size charts, and measurements before placing an order.
3. Orders and Payments
By placing an order, you agree to provide accurate and complete information.
We reserve the right to refuse or cancel orders in cases including:
- Incorrect product information
- Suspected fraudulent transactions
- Payment issues
- Inventory availability problems
All payments must be completed before order processing begins.
4. Shipping and Delivery
Orders are shipped from China.
Processing time usually takes 3-7 business days.
Delivery times vary depending on destination, shipping method, customs clearance, and local courier services.
Customers are responsible for providing accurate shipping information. Dellacouture is not responsible for delays caused by incorrect addresses, customs procedures, or circumstances beyond our control.
Please check our Shipping Policy for more information.
5. Returns and Refunds
Customers must review our Return & Refund Policy before placing an order.
Due to the nature of formal dresses, return conditions may vary depending on product condition, customization, and reason for return.
Items must be unworn, unused, and in original condition when eligible for return.
For quality issues, please contact us with photos or videos. We will provide an appropriate solution, including replacement, repair, or refund when applicable.
6. Size Responsibility
Customers are responsible for selecting the correct size based on our size chart.
Please do not choose your usual size without checking measurements.
We recommend measuring yourself carefully before ordering.
Minor measurement differences may occur due to manual measurement.
7. Intellectual Property
All content on this website, including images, text, logos, designs, and graphics, belongs to Dellacouture unless otherwise stated.
Unauthorized use, reproduction, or distribution is prohibited.
8. Limitation of Liability
Dellacouture shall not be responsible for delays or damages caused by:
- Customs clearance
- Shipping delays
- Incorrect customer information
- Natural disasters or other events beyond our control
9. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Email:
Dellacouture@hotmail.com